Delivery Information

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After your order is verified, you can expect to receive your order within the following time frame:
•    in Klang Valley areas: 2 - 3 working days (except Sunday and holidays)
•    in Non-Klang Valley areas: 3 - 5 working days (except Sunday and holidays)

Q & A
1.    Can I pick up my order at Paperline office?
Yes, Paperline do provide you with a self-service delivery location to pick up your orders.

2.    I ordered multiple items, but I only receive ONE (1), where are my other items?
If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.

3.    Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries.

4.    Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

5.    I need my order now, Can Paperline speed up the delivery?
Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.

6.    How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.